AI-Powered Customer Support Agent for Ocean Tech Firm
Client Overview
A leading ocean technology firm specializing in submarine cables, ocean energy, and marine pipelines. The client faced increasing customer queries but lacked in-house AI/ML expertise to automate and enhance support.
Business Challenge
The client’s technology team faced challenges in:
- Scalability Issues – Growing customer inquiries led to longer response times.
- Knowledge Management – Frequent updates to FAQs made it hard for support teams to stay current.
- Personalized Responses – Customers expected more context-aware assistance.
- AI Model Updates – Needed an automated way to update AI models with new FAQs and interactions.
Solution Provided
We developed a custom AI-powered support agent using ChatGPT, RAG Framework, and LangChain, delivering:
- AI Chatbot Development – Integrated OpenAI’s ChatGPT, fine-tuned with company FAQs and historical interactions.
- Dynamic Knowledge Retrieval – Used RAG for real-time updates and accurate responses.
- Automated AI Training Pipeline – Seamless ingestion of new customer interactions and FAQs.
- Multi-Channel Deployment – Integrated with the company website, mobile app, and CRM systems.
Business Impact
- Enhanced Customer Experience – 70% faster response times, 80% of queries handled automatically, 24/7 support.
- Operational Efficiency – Reduced workload for agents and lowered support costs.
- Scalability & Adaptability – AI continuously improves with automated updates.
- Data-Driven Insights – Analytics on customer queries and sentiment analysis for proactive improvements.
Solutions for better business
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